HOW
DO I....
REGISTER
WITH THE PRACTICE?
The practice list is open at present
and this means that patients can request the appropriate forms directly from the
reception staff, or, preferably, they can present their NHS cards. These need
to be completed and are passed to the doctor to sign. You will also be asked to
fill in a health questionnaire so that our records can be accurate and you will
be offered an appointment for a new patient medical. If the practice list is full
(this means we have reached the maximum number of patients on our list for whom
we can offer a good standard of medical care) you will be given a letter explaining
this, and the reception staff can offer you advice on what you should do next.
This will include approaching two other practices and then, if neither of them
has an open list, applying to be assigned to the list of a doctor in the area.
Assignments are made on a rotational basis between all the practices in a given
locality and you will not be able to choose which practice you are assigned to.
The practice does not discriminate in the registering of new patients and accepts
patients from anywhere within the practice boundary. There is no discrimination
on the grounds of race, gender, social class, age, religion, sexual orientation,
appearance, medical condition or disability. Refusal to accept patients can only
be made on reasonable grounds such as list closure, patient living outside the
practice boundary, or presently registered with another local doctor.
REGISTERED DOCTOR
The GMS contract moves away from
a named registered doctor and patients are now registered with the practice. However,
there is a facility to indicate "usual doctor seen" and we can enter
that on the computer. Patients registering will be asked to indicate their preference
and this will be entered from the outset. The practice will endeavour to comply
with such a request although some doctors may be more difficult to make an appointment
with than others.
It is important that we have home and mobile telephone numbers and email addresses for our patients. If you are ex-directory please notify the practice of your number. If you change your telephone number, please let us know.
Balmoral Surgery provides free emergency NHS treatment to those entitled to receive it. Those not entitled to free NHS treatment may be seen on a private basis for which appropriate charges will be made.