Repeat Prescriptions

HOW DO I...
OBTAIN TELEPHONE ADVICE?

If you require a telephone consultation, please telephone the surgery and you will either be given a time to ring back or the doctor will ring you back when they are free. Please appreciate that it is not always possible to interrupt the doctor for non-urgent matters if they are seeing a patient.

HOW DO I...
MAKE AN APPOINTMENT?

All patients are seen by appointment. To arrange an appointment please telephone Deal 373444 or call in at the surgery between 8.30am and our closing time. Our telephone system has an automatic answering service with a list of extensions. You should press 1 on your telephone for appointments or hold to speak to the receptionist. Please make a separate appointment for each person who wishes to see a doctor. If you require urgent medical attention, please let the receptionist know, so that a special arrangement can be made.

Patients can also make their appointments on-line. Please enquire at reception in the first instance to register for this service. After registration you can make your appointment by going to www.myvisiononline.co.uk.

In general, appointments to see a doctor are 10-minute slots. If you think you have more than one thing to discuss or that you will need longer than 10 minutes for your consultation, please tell the receptionist when you are booking the appointment. You may sometimes be asked to make another appointment at a later date to come back and discuss anything that cannot be covered at your initial consultation.

HOW DO I...
CANCEL AN APPOINTMENT?

If you are unable to keep your appointment please let us know as soon as possible.

One quick and convenient way to do this is to text your name, who the appointment was with and the date and time. Then send to 07513 225850.

HOW DO I....
CHANGE MY DETAILS?

It is important that we have home and mobile telephone numbers and email addresses for our patients. If you are ex-directory please notify the practice of your number. If you change your telephone number, please let us know.

OVERSEAS VISITORS

Balmoral Surgery provides free emergency NHS treatment to those entitled to receive it. Those not entitled to free NHS treatment may be seen on a private basis for which appropriate charges will be made.

HOW DO I...
OBTAIN A HOME VISIT?

If you are TOO ILL or PHYSICALLY UNABLE to get to the surgery and need a home visit please phone between 8.30 - 10.00am (including weekends). If you are not sure whether you need a visit please discuss with the receptionist or doctor. Our receptionists are trained to ask for information regarding the visit in order to determine its urgency. Please appreciate that it is not always possible to interrupt the doctor for non-urgent matters. Visits are shared out between the doctors and it is not usually possible to specify a doctor for an acute visit. Please remember that a home visit is not your right and, as per government guidelines, the doctor decides when and where a patient should be seen after assessing the clinical condition of the patient. Most home visits are usually reserved for terminally ill, housebound or very sick patients. Should home visits be required out of hours, these are arranged by the NHS 111 service.

NHS 111

This service is available 24 hours a day and replaces NHS Direct. NHS 111 can be contacted for medical advice by calling 111 free.

HOW DO I...
OBTAIN TEST RESULTS?

Tests And Investigations

Blood samples are usually taken by the phlebotomist at Deal Hospital, Monday to Friday. This service is run by appointment and you should telephone Deal Hospital between 9.00am and 5.00pm on 865400 for an appointment. Urine or any other samples for the laboratory can be left in the tray at the hospital before 2.30pm. Most x-rays and scans are done in Deal by appointment, but special x-rays and scans are usually performed at either Buckland Hospital, Dover, the William Harvey Hospital, Ashford, or the Queen Elizabeth the Queen Mother Hospital, Margate. Routine ECGs are also done at Deal Hospital twice weekly by appointment if your doctor requests it.

Results

Please allow a week for most tests. Smears take about a month and you will be contacted with the result. The test result department is open at present between 2.00 - 4.30pm. The automatic choice list on the telephone includes an option for dialling this department direct. If you are uncertain about a test please ask the doctor or nurse, about the procedure and how to get the result.

HOW DO I...
OBTAIN A CONTINUATION SICK CERTIFICATE?

If you are currently suffering from a chronic illness or disability that is making you unable to work, and your doctor has indicated he/she would be willing to issue you with a repeat certificate, you may use the form below to request a renewal of this. The doctor may wish to see you to discuss this, or to speak to you to monitor your current condition so you may find that the certificate will not be ready for you to collect and that you need to make an appointment to come in and see the doctor. We need at least 48 working hours to prepare continuation notes and emails are read only once a day around 10.00am in the morning.

ONLY CONTINUATION SICK CERTIFICATES MAY BE REQUESTED ON LINE.

CONTINUATION SICK CERTIFICATE REQUEST
* = Required field
Name:
*
Date of Birth
(dd/mm/yyyy):
*
Home Address:
Email Address:
*
Phone Number:
 
Doctor who issued previous certificate:
Date you are requesting certificate to start from:
*
Period to be covered:
*
Illness or disability preventing you from doing your normal work:

CONFIDENTIALITY - TERMS AND CONDITIONS:
The internet is not secure, and the transmission of data to request medication is entirely at the patient's own risk. The practice accepts no responsibility for breaches in confidentiality resulting from patients' transmissions.


I accept the terms and conditions above*

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