Repeat Prescriptions

Balmoral Surgery are currently reviewing the way we arrange to see our patients. To ensure everyone who needs to be seen can be accommodated in a timely manner, we are trying out a system whereby the number of pre-bookable slots is reduced but anyone needing to be seen on the same day will be called back by a doctor. The doctor will then advise the patient of when they can be seen or what action they should take, according to their individual need.

 

The major benefit of this system for our patients is that there will no longer be any need to try and ring at 8am to ensure you get a slot because the doctors will be available to speak to patients throughout the day.  This means you can ring at any time and know you will be able to see a doctor if you need to, rather than lots of patients all trying to ring in at 8am and getting frustrated waiting to get through to the receptionist.

 

Online access will not change. There will still be some pre-bookable slots with each doctor, and there will be some on the day telephone triage slots. The time of the telephone triage slot is not necessarily the time the doctor will call you back but you will get a call back within an hour or so of the time you have booked the slot for.  Please ensure you note your contact number in the comments field to enable the doctor to call you back.

 

There will inevitably be a transitional period during which we are learning and adjusting the system to ensure it is efficient and allows us to manage demand accordingly while ensuring patients have access to the healthcare they need in a timely manner, so we would ask that you bear with us during this time.

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Welcome to The Balmoral Surgery

For all appointments, emergencies and out of
hours calls, telephone Deal 373444

NHS 111 - For out of hours care plus health advice and signposting to services at any time - dial 111

photo of the surgery

CANADA ROAD, WALMER, DEAL, KENT CT14 7EQ

Drs Sharvill, Sparrow, Viney, Hoffmann,
Singh, Eastbrook, Mah
& Vig

This website has been designed to tell you about the practice and the services that we offer. Please read it carefully. We trust that you will find it helpful and informative.

PREMISES OPENING HOURS

Monday 8.30am - 6.30pm and for pre-booked appointments only 6.30 – 8.00pm
Tuesday 8.30am - 6.30pm  
Wednesday 7.15am - 6.30pm  
Thursday 8.30am - 6.30pm  
Friday 7.15am - 6.00pm  

Telephone calls are accepted between 8.00am and 6.30pm.

We are closed on Saturdays, Sundays and Bank Holidays.

Out-of-hours service is provided by NHS 111 and staffed by local GPs. Their direct telephone number is 111 and is also open during normal opening hours to help "sign-post" patients to the correct service for their needs."

EXTENDED HOURS

The practice offers extended hours sessions three times a week. We are open until 8.00pm on Monday evenings and open at 7.15am on Wednesday and Friday mornings. We will not be taking telephone calls during extended hours. These are pre-bookable appointments only and if you need urgent care this should be accessed via the out-of-hours service using our main telephone number in the normal way.

 

25505 visitors this website since 14th March 2014


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